Privacy & Cookie Policy

Privacy and Cookie Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Bigawi Services B.V. collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Payment Information

How do we collect your data?

You directly provide Bigawi Services B.V. with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

Bigawi Services B.V. may also receive your data indirectly from the following sources:

  • Facebook Ads
  • Google Ads
  • Any other Advertisement Network

How will we use your data?

Bigawi Services B.V. collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Track activity to offer you special offers on other products and services

If you agree, Bigawi Services B.V. will share your data with our partner companies so that they may offer you their products and services.

When Bigawi Services B.V. processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Bigawi Services B.V. securely stores your data at cloud-hosted web services.

Bigawi Services B.V. will keep your personal information for 5 years after signing up. Once this time period has expired, we will delete your data if you are not a client/subscriber anymore.

Marketing

Bigawi Services B.V. would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Bigawi Services B.V. from contacting you for marketing purposes or giving your data to other 3rd party partners.

If you no longer wish to be contacted for marketing purposes, please send an email to support@winsta.io.

What are your data protection rights?

Bigawi Services B.V. would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Bigawi Services B.V. for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Bigawi Services B.V. correct any information you believe is inaccurate. You also have the right to request Bigawi Services B.V. to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Bigawi Services B.V. erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Bigawi Services B.V. restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Bigawi Services B.V.’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Bigawi Services B.V. transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Write to us: info@winsta.io

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Bigawi Services B.V. uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Tracking marketing related information

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Bigawi Services B.V. uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Bigawi Services B.V. uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Bigawi Services B.V. sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Winsta.IO website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Bigawi Services B.V. keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

How to contact us

If you have any questions about Bigawi Services B.V.’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: support@winsta.io

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Bigawi Services B.V. has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: europamanagement@ec.europa.eu

Frequent Asked Questions

Popular Questions

How soon after I sign-up will I start seeing results?

Once your campaign has been set up, we immediately begin working on your account. Given the organic nature of our service you can start to see results in just 12 hours.

Is this safe?

Absolutely! Our service uses genuine marketing techniques to deliver real growth to your account. We work well within the constraints of Instagram and we do everything possible to ensure that your account is both safe and secure.

Are my followers real?

Yes, they are real. Unlike most of our competitors, WE DO NOT sell you fake followers. We’ve spent years developing specialized marketing techniques to help you see real, targeted growth with genuine, active followers.

How many followers should I expect?

Because we’re an organic growth service, results vary depending on the quality of your account and the niche that you’re focused on.

We can guarantee that we’ll get your account in front of tens of thousands of relevant users to your niche. But we can’t guarantee results because every situation is different.

Having said that, our clients tend to average 1,000-3,000 followers per month.

Will this work for my location (city or country) or my specific account type?

Yes! We work with clients in almost every niche imaginable across 35+ countries. Every strategy is customized depending on your needs and what audience you’re trying to reach.

Account Management

Can I use my Instagram account while using Winsta?

Yes! You may use your Instagram account as you normally would while using Winsta. However, your growth specialists work hard to ensure that your account is performing the necessary actions to maximize your growth, therefore, we recommend that you keep your own engagement (liking a lot of photos) to a minimum, allowing our team to maintain a safe level of engagement for you.

Can I set my Instagram account to private?

Yes! You may set your account to private. If we find that your privacy is affecting your growth, we may suggest to switch to a public profile. But this is on a case by case basis and typically private accounts do not affect your performance.

Will I lose my followers if I stop using your service?

Absolutely not. The followers you gain as a result of using Winsta.IO are real and follow you because they are genuinely interested in your content. They should not disappear once you’ve stopped using our services.

Billing & Subscription

How can I cancel my subscription?

Super easy! Simply login to your account, click on the “subscriptions” tab and select cancel my subscription. You will receive a confirmation email that you account has been canceled within minutes.

As a reminder, your service will continue until the end of your billing cycle. For example, if your billing cycle ends on the 31st, but you sent a cancellation request on the 15th, even though your subscription will be terminated on the 15th, you will continue to see growth until the 30th. If you’d like to stop the service immediately, please ask your growth specialist to do so.

How can I upgrade my account?

You can upgrade or downgrade your subscription at anytime. Simply login to your dashboard, click on the “Subscriptions” tab and modify your subscription. If you’re having trouble simply send an email to: support@winsta,io and one of our support representatives will be happy to help.

What is your refund policy?

For cases in which the setup was not completed due to the customer, we will refund 100% of the money. If we can’t improve your following and engagement by at least 20% of your real following, we will refund 100% of the money too, because we are sure that you will be satisfied!